Your information

Privacy Policy

This page explains what we collect, why we collect it, and what you can ask us to do with it. Last updated 17 September 2026.

1. Who we are

House Oona is run by Eliko Living LLP, Mumbai, India. We decide how the information on this page is used.

Questions about your information go through the same channels as everything else: WhatsApp or [email protected].

For a serious privacy complaint only, write to [email protected].

2. When you book

We collect your name, phone number, email address, stay dates and the number of guests.

• We use it to run your booking: to confirm it, to send your check-in details, and to contact you during the stay.
• Bookings are processed by our booking software provider, whose booking form appears on our apartment pages.
• Payments are processed by Razorpay. We do not see or store your card, UPI or bank details.
• GST invoices are raised with the billing details you give us.

3. Guest registration

Every guest is registered before check-in, and a valid government ID may be required. We use this for legal, safety and building compliance.

• Foreign guests are reported to the FRRO through Form C, as the law requires.
• Only authorised employees of the company can see guest IDs, and only to meet compliance requirements and fill in the forms we submit to the local authorities.
• Your building's management may also need your details.

4. When you message us

If you write to us on WhatsApp or by email, we keep the conversation so we can answer you and look after your stay. WhatsApp is run by Meta, and its own privacy terms apply to the app.

5. On this website

• Analytics. We use an analytics service to count visits and to see which pages and buttons are used, for example the WhatsApp button or Check dates. It sets cookies and records the pages you visit, your device and browser, and your approximate location. The provider processes this data for us. We do not use it to find out who you are, and it is not linked to any advertising account.
• Hosting. Our hosting provider counts visits without cookies and keeps the technical records any web server keeps.
• The booking form stores a few small items in your browser so that a booking can be completed.
• Maps and videos come from Google Maps and YouTube, which may set their own cookies. A video loads only when you press play.
• Checking dates sends only the apartment and the dates to our availability service. It does not send your name.

You can block or delete cookies in your browser settings.

6. Who else sees it

Only the services named on this page, your building's management, the authorities where the law requires it, and our own team. We do not sell your information, and we do not share it for advertising.

7. How long we keep it

We keep booking records, ID records and messages in an archive for as long as the authorities require us to.